Pana Service

Head Office: 4 Exe Units • Cofton Road • Marsh Barton Industrial Estate • Exeter • Devon • EX2 8QW

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CALL US ON 08714 721461
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Wed,16Apr2014

BBC Freeview Issue

## Update 19/09/2012 ##
Be advised that a signal being transmitted tomorrow (Thursday 20th September) on terrestrial FreeView may cause a reappearance of the "disappearing BBC Channels" issue on Panasonic X10 / C10 TVs, which occurred last month. The signal should commence at 1:00 am and only those TVs actually switched on at the time will be affected. Any sets switched on after 1:00 am will not be affected. Should a TV encounter disappearing BBC channels, simply turning off by use of the mains switch, waiting for 30 seconds and powering on again, should resolve the issue.

In order to bring all receivers up to the latest version of software and prevent reoccurrences of recent issues, there will be a range of over air downloads for both the X10 / C10 series and the C5 / U5 / X5 series of TVs over the coming weeks. Please ensure all sets are updated when prompted.

We thank you for your patience and your continued support of our brand.
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## Update 07/09/2012 18:00 ##
The OAD for the intermittent BBC channel loss problem on X10 / C10 has been temporarily halted.  This is due to 2012 X5 sets recognising the download and attempting to update themselves.  This update fails since it is not designed for these sets, however a "Please contact service" message is given to the user.  The set will not have been affected and the user may continue to operate it normally.
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On 28th August, we were made aware that on certain Panasonic Televisions, BBC channels on Freeview (terrestrial) were intermittently disappearing and a "No Service" message was being displayed. This only seemed to affect X10 & C10 models, both LCD and Plasma operating on older versions of software.

Our investigation, in conjunction with the broadcasters, highlighted a conflicting signal being transmitted. This resulted in the Freeview BBC channels intermittently disappearing on the X10 and C10 models. The conflicting signal was removed, allowing these sets to correctly receive the BBC channels on Freeview. In order to help prevent a reoccurrence, we suggest all such TVs are updated to the latest software. This can be done by end users themselves by downloading the software and following the instructions here (http://bit.ly/O15oAb ).

In addition an over-air download is planned to commence on 7th September 2012 and continue for a period of 3 days. To update the set, select a BBC channel. Thereafter the software should automatically install once the update has been accepted by the user. many thanks Panasonic Service